FREQUENTLY ASKED QUESTIONS
You can check availability at the Aparthotel & Villaggio Planetarium online on the website www.planetariumresort.com and book directly or send an enquiry.
You can also contact the Booking Centre by phone on +39 0431 430144 or by e-mail at planetarium@etgroup.info.
To confirm the quote we ask for a deposit of 30% of the total, which can be paid by bank transfer or online payment.
As soon as we receive the payment, we will send you confirmation by email or by post.
If you book our non-refundable rate, payment of the full amount will be required using the methods mentioned above.
- In case of cancellation up to 21 days before arrival: the deposit will be converted into a voucher for a booking within the current year or at the latest within the following year
- From 20 days before arrival to no-show: deposit forfeited
If you book our non-refundable rate, please remember that the amount paid will not be refunded
We always do our best to meet our guests' requests, so we will be happy to take note of all your requests.
However, we cannot guarantee them, either in writing or verbally.
You can get in touch with the Booking Centre (tel. +39 0431 430144 e-mail planetarium@etgroup.info), and we will then ask for payment of the requested amount.
As soon as we receive the payment, we will send you the requested voucher by email or by post.
You can pay for your stay at check-in.
We accept all types of payment: credit card, debit card, cheque, cash.
- From mid-May to mid-September from 08:30 to 19:00; on summer Saturdays it opens earlier, at 07:00.
- For the rest of the year you can contact the Europa Tourist Group Agency: Corso del Sole 102, 30028 Bibione.
- Check-in: from 17.00
- Check-out: by 09.00
If you arrive in the morning and the apartment is already ready, you can check in and move into your apartment straight away.
Otherwise, you can park your car and wait by the pool, on the beach or at the bar.
Please arrange the times with reception; they are granted depending on apartment availability.
Shops for everyday essentials are opposite the Villaggio & Aparthotel Planetarium, and the pedestrian centre is 500m from the village.
The beach is 1.200m away and can be reached on foot, by bike or by shuttle bus.
The property has an unattended car park, and there is no need to book a parking space.
Each apartment is assigned a parking space under the pergola or in a numbered garage.
The apartments provide guests with: fridge with freezer compartment, microwave oven, filter coffee machine, air conditioning, safe.
Pets are not allowed.
If you would like to hire bikes, you can contact our partner BIKE&GO directly, Corso del Sole 53 Bibione.
The weekly price is 25,00 euros per bike, and a deposit of 50,00 euros per bike will be requested.
Rental conditions: Bike Service
It is guaranteed from mid-May to mid-September (except Saturdays).
More information: Entertainment
Yes, it is free, and you can register yourself on the property’s WI-FI network with your personal e-mail address.
Wi-Fi only works near the pool and the bar, not inside the apartment.
You can use the washing machines, dryers, ironing board and iron in the coin-operated laundry room in the Village.
You can ask at reception, get advice on the excursion best suited to your needs and book it.
More information: Excursions.
Pool loungers cannot be booked.
Shops for everyday essentials are opposite the Villaggio & Aparthotel Planetarium, and the pedestrian centre is 500m from the village.
The beach is 1.200m away and can be reached on foot, by bike or by shuttle bus.
You can use the free voucher given to you at check-in in any sector of the beach.
Or at the “Un nuovo Posto al Sole” sector, which can be reached by shuttle bus.
The beach service includes, for each apartment, an umbrella with 1 sunlounger and 1 deckchair, plus entertainment for adults and children.
In the Bibione Spiaggia sectors you can have a beach umbrella in the first/second/third row or near the walkway for an additional charge.
Beach and pool towels are not provided.
- Buffet breakfast from 7.30 to 10.00
- Buffet dinner from 18.30 to 21.00
The à la carte snack bar service is available from 10.00 to 18.30.
The kitchen of the aparthotel & village will try to meet all our Guests’ needs. You can mention your dietary requirements when you book.
You can ask the restaurant to heat up baby food or to prepare light soups.
You can book treatments and massages by calling +39 0431 441200 or by asking directly at the Resort reception.
Please remember that you will always receive a 10% discount on all treatments on the SPA Bibione Thermae menu, on admission to the thermal park and the wellness area, on all paid therapies and on the purchase of SPA Bibione Thermae branded products.
More information: Wellness
Certainly, cots, changing tables, pushchairs and high chairs are available on request for a fee.
From mid-May to mid-September (except Saturdays) entertainment for adults and children is guaranteed.
The village also has a large outdoor playground and a well-equipped indoor games room.
The nearest train stations are in Latisana and Portogruaro, both about 20 km from Bibione; from there you can reach the Village by bus or taxi.
The nearest airports are Treviso – A. Canova (80 km), Venezia – Marco Polo (90km) and Trieste – Ronchi Dei Legionari (60km).
There is a direct bus connection, the “Bibione Express”, from Venice and Treviso airports.
On request, reception can arrange taxi transfers; this service is subject to a charge.
Simply let us know your arrival date, the airport, the time and your flight number.
The transfer driver will wait for you at the arrivals exit and take you straight to the village.